Loading component...

Document Office

Overview of the Organizational Unit

The Quality Assurance Office is a pivotal organizational unit operating under the direct supervision of the Authority's Chairman. It contributes to defining best practices and institutional excellence accreditation programs in line with strategic directions

The office oversees the comprehensive implementation of these requirements and prepares related reference documents to ensure performance aligns with the highest international quality standards. Furthermore, the office provides advisory and technical support to various organizational units to foster a culture of excellence.

It strives to enhance the efficiency of internal processes and develop the institutional performance system, thereby improving service quality and achieving sustainable leadership and excellence across all of the Authority's outputs.

Key Tasks and Roles

  • Ensuring the compliance of the Authority and its affiliated institutions with all approved national and international standards and legislation.

  • Promoting a culture of quality and institutional excellence and disseminating best management practices across all organizational units.

  • Analyzing data and operational outputs to measure customer satisfaction and system efficiency, and proposing continuous improvement initiatives.

  • Managing the corporate governance system and monitoring outputs with departments to ensure their integration into periodic evaluation processes.

  • Managing the occupational health and safety system in the workplace in coordination with relevant external entities.